The power of apology. It is rare in a dispute for some persons’ feelings not to have been hurt. For example, in construction disputes there is often unfinished or poorly finished work that has raised the emotional temperature. In employment … Continue reading →

How structure determines dynamics in mediation We all know that at the end of a tough mediation we frequently need a good glass of wine. However, I want to argue today that similarities in the production of fine wines and … Continue reading →

Dispute economics and mediation market structures What will the growing acceptance of mediation as a dispute resolution mechanism do to the number and nature of commercial disputes? I want to argue here that not only will the number of commercial … Continue reading →