The power of apology. It is rare in a dispute for some persons’ feelings not to have been hurt. For example, in construction disputes there is often unfinished or poorly finished work that has raised the emotional temperature. In employment … Continue reading →

How structure determines dynamics in mediation We all know that at the end of a tough mediation we frequently need a good glass of wine. However, I want to argue today that similarities in the production of fine wines and … Continue reading →